Replacement Policy

Last Updated: 19 September 2026

At BADGER SHEILD, we craft clothing with precision and premium quality. However, if you receive an item that is damaged, defective, or incorrect, we are committed to resolving the issue through our replacement process within our 3-day return window. Please review our policy guidelines below to understand your options and requirements.

MANDATORY UNBOXING VIDEO REQUIRED

Recording a continuous, unedited unboxing video is mandatory for all 3-day replacement claims. The video must show the shipping label clearly before opening the package. Claims submitted without a complete unboxing video are not eligible for review.

01Mandatory Unboxing Video

To guarantee smooth dispute resolutions and verify packages, BADGER SHEILD requires a continuous, uncut unboxing video. This video acts as physical proof to verify transit damage, manufacturing defects, missing products, or incorrect items. Ensure the camera remains steady, the shipping label is clearly shown before opening, the entire opening process is recorded in one single take, and the product and packaging are clearly displayed.

02Eligibility for Replacement

We accept replacement requests under our 3-day Replacement Policy for legitimate issues such as:

Damaged products: Items that suffered physical damage or tearing during transit.
Defective products: Apparel items displaying factory flaws such as stitch failures, dyeing errors, hardware issues, or similar product defects.
Incorrect products received: Packages containing a different size, colour, design, or product from what was ordered.

All returned garments must be unworn, unwashed, unaltered, and returned in their original condition with all brand tags and packaging intact.

03Reporting Timeframe (3-Day Return Window)

Replacement issues must be reported within 3 days of delivery (72 hours). Any requests submitted after the 3-day window has elapsed are not eligible for review, and the order will be deemed successfully accepted.

04Verification Process

Once you submit a claim, our quality control team will execute the following verification steps:

BADGER SHEILD reviews the submitted evidence, including the mandatory unboxing video and any supplementary close-up photographs or videos.
Once the issue is validated, the replacement process is initiated and reverse pickup is scheduled where applicable.
If the unboxing video is incomplete, edited, missing, or otherwise fails to provide sufficient evidence, the replacement request may be denied.

05Replacement Terms & Stock Availability

After the returned product is received back at our warehouse and successfully passes physical quality checks:

Replacement Only: BADGER SHEILD operates on a strict replacement-only policy. We do not offer monetary refunds under any circumstances.
Stock Availability: Replacement shipments are subject to item and size availability. If the exact requested replacement size or item is unavailable, customers may select another available size or another eligible product of equal value.